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  • Your organization relies heavily on technology and if a mission critical application goes down your company could lose money.

  • Your users need their problems resolved quickly and accurately this means having dedicated and knowledgeable help desk professionals that your users can count on.

  • The NesTECH Monitoring Service is designed to help reduce downtime and increase network performance.

 

Features of Network Support Services

Your organization relies heavily on technology and if a mission critical application goes down your company could lose money. Our experienced and certified engineers can effectively manage and support your network to ensure efficient workflow and help avoid costly downtime.

  • Systems Maintenance and Troubleshooting

  • LAN Performance Monitoring

  • Network Inspections

  • "24 by 7" Emergency Support Contracts

  • On-site/remote Warranty Maintenance

  • On-site/remote LAN and E-mail Administration

  • Workstation/Server Support

  • Workstation Moves, Adds, Changes and Repair

  • Cabling Plant Moves, Adds, Changes and Repair

Features of Helpdesk Services

Your users need their problems resolved quickly and accurately this means having dedicated and knowledgeable help desk professionals that your users can count on. Our flexible help desk solutions are continuously tailored to your needs.

NesTECH  Help Desk Management Service offers a combination of services to provide quick and accurate problem resolution for the Desktops. The Help Desk provides a key mix of individuals with Software, Hardware and Technical expertise. These skills enable our employees to communicate efficiently and clearly with each caller regardless of the situation.

We will take your call, analyze the problem, and determine the solution. When the solution is determined, the implementation of the solution is performed by our own staff or the customer's staff.

Features and benefits of the Help Desk service:

  • Help Desk Planning and Analysis

  • Support for Industry Standard and Customized Applications

  • Hardware and Operating Systems Support

  • On-site or Remote Support

  • Flexible service hours, up to 7x24 coverage available

  • Centralized call center environment with dedicated employees

  • Multi-tiered technical support staff

  • Single point of contact methodology

  • Custom software support

  • Customer satisfaction surveys

  • Tailored reports

Features of Network Monitoring Services

The NesTECH Monitoring Service is designed to help reduce downtime and increase network performance. This service is intended for clients who want to maintain control of their own networks while off-loading the day-to-day monitoring and reporting of their network environment to specialists

The NesTECH will provide clients with proactive performance and fault monitoring of the network infrastructure, including routers, carrier services, hubs, servers, UPS and remote access devices. When an event is received our engineers will begin a problem determination process, using our remote management tool-set, to help identify the exact cause of the event. Once the problem determination is completed, the problem will be escalated to the appropriate parties for problem resolution.

  • Network Monitoring:
    Using our network management tools we will monitor your network infrastructure for 'On/Off' status events, and events that exceed predefined thresholds. When an alert is received our engineers will go through problem determination procedures to identify the cause of the fault. After the source of the problem is determined the problem will then be escalated to the appropriate party.

  • Remote Diagnostics:
    Using our remote diagnostics tools to allow our engineers to begin their problem determination process immediately. It also gives them the ability to implement solutions remotely and therefore reduce overall downtime.

  • Trouble Ticket Activity:
    Using our network management tools we will provide a monthly trouble ticket report that can be used to pinpoint problem areas. These problem areas can then be addressed resulting in increased productivity.

  • Documentation Management:
    Provide complete documentation of each managed device, as well as any part of the network that is being managed. This will help keep track of the configurations of the devices in case of a complete failure.

  • Dispatch Service:
    Dispatch a network consultant, if the problem has been determined to be a failure for a contracted device. The network consultant will be on-site within 4 hours of the fault, allowing NESTECH to quickly begin the service restoration process.

  • Performance Reporting:
    Provide customers with secured Web-based performance and fault summary reports that can be used to analyze the health of the network, and subsequently to promote proactive action to resolve potential problems or to plan possible enhancements.

  • Server Backup Monitoring:
    Monitor each server's backup to verify successful completion. This will provide the confidence that if any of the monitored servers failed they could be rebuilt via tape.

 

 

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