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 MONITORING SERVICE
The NesTECH Monitoring Service is designed to help reduce downtime and
increase network performance. This service is intended for clients who
want to maintain control of their own networks while off-loading the
day-to-day monitoring and reporting of their network environment to
specialists who can interpret all of the technical details.
The NTSC will provide clients with proactive performance and fault monitoring
of the network infrastructure, including routers, carrier services, hubs,
servers, UPS and remote access devices. When an event is received our
engineers will begin a problem determination process, using our remote
management tool-set, to help identify the exact cause of the event. Once
the problem determination is completed, the problem will be escalated to
the appropriate parties for problem resolution.
Features and benefits of the Monitoring Service
- Network Monitoring:
Using our network management tools we will monitor
your network infrastructure for 'On/Off' status events, and events
that exceed predefined thresholds. When an alert is received our
engineers will go through problem determination procedures to identify
the cause of the fault. After the source of the problem is determined
the problem will then be escalated to the appropriate party.
- Remote Diagnostics:
Using our remote diagnostics tools to allow our
engineers to begin their problem determination process immediately. It
also gives them the ability to implement solutions remotely and
therefore reduce overall downtime.
- Trouble Ticket Activity:
Using our network management tools we will
provide a monthly trouble ticket report that can be used to pinpoint
problem areas. These problem areas can then be addressed resulting in
increased productivity.
- Documentation Management:
Provide complete documentation of each managed device,
as well as any part of the network that is being managed. This will
help keep track of the configurations of the devices in case of a
complete failure.
- Dispatch Service:
Dispatch a network consultant, if the problem has been
determined to be a failure for a contracted device. The network
consultant will be on-site within 4 hours of the fault, allowing
NESTECH to quickly begin the service restoration process.
- Performance Reporting:
Provide customers with secured Web-based performance
and fault summary reports that can be used to analyze the health of
the network, and subsequently to promote proactive action to resolve
potential problems or to plan possible enhancements.
- Server Backup Monitoring:
Monitor each server's backup to verify
successful completion. This will provide the confidence that if any of
the monitored servers failed they could be rebuilt via tape.
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