NesTECH  Help Desk Management Service offers a combination of services to provide quick and accurate problem resolution for the Desktops. The Help Desk provides a key mix of individuals with Software, Hardware and Technical expertise. These skills enable our employees to communicate efficiently and clearly with each caller regardless of the situation.

We will take your call, analyze the problem, and determine the solution. When the solution is determined, the implementation of the solution is performed by our own staff or the customer's staff.

Features and benefits of the Help Desk service:

• Help Desk Planning and Analysis

• Support for Industry Standard and Customized Applications

• Hardware and Operating Systems Support

• On-site or Remote Support

• Flexible service hours, up to 7x24 coverage available

• Centralized call center environment with dedicated employees

• Multi-tiered technical support staff

• Single point of contact methodology

• Custom software support

• Customer satisfaction surveys

• Tailored reports